Privacy Policy

MASAR ("we", "us", or "our") provides a digital workshop management platform that helps automotive workshops digitize operations from vehicle check‑in to handover. This Privacy Policy explains how we collect, use, and protect information when you visit our website, use our platform, or otherwise interact with us.

1. Who this policy applies to

This policy applies to:

• Workshop customers whose data is entered into MASAR by a workshop (for example, vehicle and contact details).
• Workshop staff and administrators who use MASAR to manage operations.
• Website visitors and prospects who submit forms or interact with our marketing pages.

2. Legal bases for processing

Where required by applicable law, we rely on one or more of the following legal bases to process personal data:

• Contract – when processing is necessary to provide the MASAR service to our customers.
• Legitimate interests – such as securing our platform, improving features, and supporting our customers, provided these interests are not overridden by your rights.
• Consent – for certain marketing activities or optional cookies, where required.
• Legal obligations – when we must retain or share data to comply with law or valid legal requests.

3. Security

We use technical and organizational measures designed to protect data against unauthorized access, loss, misuse, or alteration. These measures include access controls, encryption in transit, regular backups, and monitoring. No system can be guaranteed 100% secure, but we work continuously to strengthen our safeguards.

4. Your choices and rights

Depending on where you live, you may have certain rights regarding your personal data, such as the right to:

• Access and receive a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal or contractual obligations.
• Object to or request restriction of certain processing.
• Withdraw consent where we rely on consent (this will not affect prior processing).

If your data is managed by a workshop that uses MASAR, we may ask you to contact the workshop directly, as they control the data entered into the platform.

5. Cookies and similar technologies

We may use cookies and similar technologies on our website and platform to remember your preferences, keep you logged in, measure performance, and understand how our site is used. You can usually control cookies through your browser settings. Some features of MASAR may not work properly if you disable certain cookies.

6. Third‑party links

Our website may contain links to other sites or services that are not operated by MASAR. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

7. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our platform, legal requirements, or business practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice.

8. How to contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the form on our Contact Us section or via the contact details provided there.